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We use real soil data to grow stronger, healthier lawns. No guessing – just science.

Groundhogs

Frequently Asked Questions


You have questions, and we have answers! If your question is not answered within our FAQs, Please reach out today for clear and quick transparency.

No Guessing. Just Science.

Straight
Answers

1

Grass Up Here

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What kind of grass grows in upstate New York?

We live in cool-season grass country. That means Kentucky bluegrass, perennial ryegrass, and the fescues. These grasses love our springs and falls, tolerate our winters, and grumble through our summers. Southern grasses like Bermuda don’t survive here, so ignore any advice written for them.

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Why does my lawn turn brown in the middle of summer?

Because it’s tired, not dying. Cool-season grass grows hard in spring and fall, then protects itself during July heat by going dormant. It shuts down the green top and guards the roots. Rain and cooler nights bring it back. It happens to most lawns up here that aren’t getting steady water.

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How do I tell if brown grass is dormant or dead?

Grab a handful and tug. Dormant grass holds on because the roots are still alive. Dead grass pulls up like loose carpet with nothing anchoring it. Also look at the base of the plant: a little green or white near the soil means it’s sleeping, not gone.

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Will treatments alone give me a perfect lawn?

Straight Truth

No, and anyone who says otherwise is selling you something. Treatments are roughly 20 percent of the outcome. Watering, mowing, weather, and what’s going on in your soil carry the rest. Our job is to nail our 20 percent with the right products at the right time, then teach you how to win the other 80. That’s the whole reason we’re a training-first company.

2

Watering

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How much water does my lawn actually need?

About 1 to 1.5 inches per week, and rain counts toward it. That’s the standard for cool-season lawns in New York. More than that and you’re breeding disease and shallow roots. Less than that in summer and the lawn starts heading toward dormancy.

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Is watering a little bit every day a good idea?

No. Daily sprinkles keep the top inch damp, so roots stay shallow and lazy, right where heat and drought hurt them most. Water deep and infrequent instead: fewer days per week, longer run times, so moisture gets down where you want the roots to chase it. Deep roots are what survive August.

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What’s the best time of day to water?

Early morning, wrapping up around 7 a.m. The grass drinks before the heat steals it, and the blades dry off fast once the sun is up. Evening watering leaves the lawn wet all night, and wet all night is how fungus throws a party. If your controller has a rain sensor or seasonal adjust, use them. That’s the “no guessing” part.

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How do I know if an inch actually went down?

The tuna can test. Set a few empty cans around the yard, run your sprinklers like normal, and time how long it takes to fill them an inch deep. Now you know exactly how long your system needs to run. Five minutes of homework, and you never have to guess again.

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My lawn went brown and crunchy. Should I water it back or let it sleep?

Pick a lane. Either commit to consistent deep watering and wake it up, or let it stay dormant and ride out the heat. The one thing that really hurts a lawn is yo-yoing it: waking it up, letting it fry, waking it up again. Each restart burns energy the plant is trying to save.

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Should I water after a treatment?

Depends on the treatment, and we tell you every time. Quick rules: don’t water right after a weed treatment, since it needs time on the leaf to work. Our fertilizers don’t require watering in. A few products, like grub preventative, do like a drink afterward, but we put that down in April when the rain usually handles it. Your emailed service report spells out exactly what your lawn got and what to do.

3

Mowing

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How tall should I cut my grass?

3 to 3.5 inches for our cool-season lawns. Taller grass shades the soil, holds moisture, grows deeper roots, and chokes out weed seedlings before they see sunlight. Scalping it short to “mow less often” does the exact opposite of everything you want.

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What’s the one-third rule?

Never cut off more than a third of the blade in one mow. If the lawn got away from you and it’s 6 inches tall, don’t drop it to 3 in one pass. Take it down in steps a few days apart. Cutting more than a third at once shocks the plant and stalls the roots.

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Should I bag my clippings or mulch them back in?

Mulch them back in. Clippings are mostly water and nutrients, and returning them feeds the lawn for free all season. And no, clippings do not cause thatch. That’s one of the oldest lawn myths going. The only time to bag is when the grass is way overgrown or diseased.

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How often should mower blades get sharpened?

About every 8 to 10 hours of actual mowing time. A sharp blade slices; a dull blade tears. Torn tips turn whitish brown a day or two after you mow and open the door for disease. If your lawn looks frosted after a cut, the blade is telling on you.

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Can I mow right after you treat?

Give it a little time. If we sprayed for weeds, wait until it’s fully dry, and a day or two is even better, so the product can travel into the plant instead of riding away on your mower deck. Your service report after each visit tells you exactly what went down and when it’s fine to mow.

4

Your Visits

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How many visits do I get, and how far apart?

Our plans include 6 professional visits a season, spaced roughly every 4 to 6 weeks from spring green-up into late fall. Each round is built for what your lawn needs at that point in the season, not a copy of the last one.

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Do I need to be home when you come?

Nope. Just leave the gates unlocked and keep pets inside during the visit. When we’re done, a detailed service report lands in your email with what we did and anything you need to do.

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How will I know when you’re coming and what you did?

You’ll hear from us before, during, and after. Our system sends text and email notifications, our trucks are GPS tracked, and your service report includes job notes and before-and-after photos. You also get a client portal login to see upcoming services, pay bills, and request quotes. Communication is kind of our thing.

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What happens if it rains right after my treatment?

Most of our products are rainfast within 30 to 60 minutes. If a downpour hits sooner and we think it washed out the work, we come back and reapply free. Rain after that window is usually a bonus, not a problem.

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Are your treatments liquid or granular?

Both. Some rounds go down as liquid, some as granular, depending on the product and the time of year. Your service report tells you which one your lawn got that day, so you’re never left wondering what the truck was doing out there.

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Do you auto-renew me every year?

No surprise renewals. When it’s time to line up next season, we remind you and make it easy to continue. Clear communication, your call, every year.

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Do you treat commercial properties?

We’re focused on residential lawns right now. If you’ve got a commercial property, reach out anyway. If it’s a good fit we’ll tell you, and if it’s not, we’ll say that too.

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When can my kids and dog go back on the lawn?

Every product we use is applied exactly by its label directions, and the label is the law we follow. The simple rule of thumb: keep kids and pets off until the application has fully dried. Your service report after each visit gives you the exact guidance for that day’s products, so you never have to guess.

5

Weeds

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I still see weeds a week after you sprayed. Did it even work?

It’s working. Weed control isn’t a laser beam; the plant has to take the product in, curl, yellow, and die, and that takes one to three weeks depending on the weed and the weather. If a fresh outbreak shows up two weeks or more after a treatment, that’s what our Clean-Lawn Guarantee is for: we re-treat those areas free.

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My lawn was loaded with weeds when you started. How long until they’re gone?

Straight Truth

Plan on a full season. A lawn that’s been losing to weeds for years doesn’t flip in two visits, and a few stubborn species will fight even longer than that. What you’ll see is steady progress: fewer weeds each round, thicker grass filling the gaps they leave behind. We’d rather tell you that up front than sell you a miracle.

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What weeds do you handle?

The full New York lineup: dandelions, clover, plantain, crabgrass, nutsedge, and the rest of the usual suspects. Our program covers both broadleaf weeds and grassy weeds, with spot treatments between rounds for the stubborn stuff.

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Can you get rid of bentgrass?

Straight Truth

No. Our program does not control bentgrass, and neither does anyone else’s, no matter what they tell you. Bentgrass is a grass, not a broadleaf weed, so anything strong enough to kill it takes your good grass down with it. The honest fix is renovating those patches: killing them out completely and reseeding. If bentgrass is your battle, talk to us and we’ll map out that plan with you.

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When does crabgrass prevention go down?

When the soil says so, not the calendar. Crabgrass seed wakes up as soil temperatures climb into the mid 50s and hold there, so we track soil temperature and time the pre-emergent barrier just ahead of it. Put it down too early or too late and you paid for a product that missed its window. This is exactly why we run on soil data instead of guessing.

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I got the pre-emergent. Why is there still crabgrass in August?

Pre-emergent is a barrier, not a force field. It thins out the invasion, but crabgrass still sneaks through where the barrier is weakest: driveway edges, curb strips, thin spots, and anywhere the soil got disturbed. That’s why our program includes post-emergent control to knock down the ones that made it through.

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What’s the best weed control money can buy?

Thick grass. A dense, healthy lawn shades the soil so weed seeds never get the light they need to launch. Every product we apply is really working toward that one goal: grass so thick the weeds can’t get a seat at the table. The spray wins battles. Thick turf wins the war.

6

Grubs & Bugs

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What are grubs, and why should I care?

Grubs are beetle larvae that live in your soil and eat grass roots for a living. Enough of them and whole patches of lawn brown out and peel back like loose carpet, because there’s nothing left holding it down. Bonus damage: skunks and raccoons will dig up your yard at night to eat them.

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When do you put grub prevention down, and why does timing matter so much?

We apply grub preventative in April, and spring rain helps water it into the root zone where it waits. Grub control is a timing game: the preventative has to be in position before the new generation hatches and starts feeding. Most grub product failures aren’t bad product. They’re good product put down at the wrong time.

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What if grubs show up anyway?

Then our Grub-Free Guarantee kicks in. If grubs infest your lawn more than three weeks after our preventative goes down, we treat them at no charge, and if they chewed up your turf, we repair up to 100 square feet free. One honest exception: first-year lawns aren’t covered for spring grubs, because those hatched before we ever got there.

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What are chinch bugs?

Tiny surface insects that show up in the hot, dry stretch of summer and suck the juice right out of grass blades. The damage looks like drought stress, which is exactly why people miss it, and they can wreck a lawn fast. Mid-season insect defense is built into our plans to shut them down before that happens.

7

Aeration & Seed

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What is core aeration, really?

A machine pulls thousands of small plugs of soil out of your lawn, opening channels for water, air, and nutrients to reach the roots. Our soils up here run heavy and compact hard, and compacted soil slowly starves grass. Core aeration genuinely relieves that. Spike aeration, the kind with solid tines, mostly just pokes holes and squeezes the soil tighter around them.

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When do you aerate, and why then?

Late summer through early fall, running into early October. Soil is warm, weed pressure is fading, and cool-season grass is heading into its strongest growing stretch of the year. Seed that goes down in this window gets the best possible shot at establishing before winter.

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What is overseeding, and why pair it with aeration?

Overseeding is spreading new seed across your existing lawn to thicken it up and work newer, tougher grass varieties into the mix. We do it right after aeration because the tines knock the seed down to the soil base, and seed touching soil is seed that has a chance. Seed sitting on top of thatch is bird food.

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What seed do you use on my lawn?

It depends on your water. Lawns with irrigation get a 50/50 blend of perennial ryegrass and Kentucky bluegrass. Lawns without irrigation get turf-type tall fescue, which handles dry stretches on deeper roots. A few lawns call for the opposite of that logic, and we have those noted. Either way, it’s professional grade seed matched to how your lawn actually lives.

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Will every seed you put down grow?

Straight Truth

No, and nobody honest will promise you that. We use professional grade seed at 5 pounds per 1,000 square feet, but germination and a successful outcome are not guaranteed. Results depend heavily on aftercare, especially watering, plus weather, soil, shade, traffic, and how thick the lawn was to start. Here’s the rule that matters most: dry seed dies. Do your part on water and we’ll both like what comes up.

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How do I water new seed?

Completely differently than a normal lawn, and just for a few weeks. New seed needs the top layer kept consistently moist, which means light, frequent watering, usually daily, for the first 2 to 3 weeks while it sprouts and grabs hold. Once the new grass is up and growing, you gradually shift back to deep, infrequent watering. Newly seeded lawns want at least an inch of water a week through their whole first season, because young grass hasn’t built drought muscles yet.

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Do I need to clean up the dead weeds before you aerate and overseed?

Nope, leave them. The aerator pulls plugs right through them, and as the new grass comes in it fills those bare spots naturally. If anything, the dead material helps hold soil and seed in place while everything establishes. Your job starts after we leave: keep that seed watered.

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What do I do before the aeration crew shows up?

Two things, and they matter: mark your sprinkler heads and mark any buried dog fence wire with flags. The aerator pulls plugs a few inches deep and it does not know where your equipment is. Marking takes ten minutes and saves a repair bill.

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What about those little dirt plugs all over my lawn?

Leave them right where they are. They look rough for a couple of weeks, then rain and mowing break them down and that soil goes back to work for you. Raking them up throws away the benefit.

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Can you spray the weeds that pop up in my new seeding?

Not yet, and this one surprises people. Weed control products are too harsh for baby grass, so nothing gets sprayed until the new grass has been mowed about three times. Until then, hand pulling them is your only option. Annoying but temporary, and it protects everything you just invested in.

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Should new seed get a special fertilizer?

Yes, and it does. Seeded lawns get a starter fertilizer built for quick germination and root establishment instead of the standard blend. Baby grass and mature grass are hungry for different things, and feeding them the same meal shortchanges the babies.

8

Soil & Science

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Why do you push soil testing so hard?

Would you trust a doctor who prescribed meds without ever running lab work? That’s not us. A soil test tells us what your lawn actually has and actually needs, so every product we choose is based on real data from your dirt. No guessing. Just science. It’s the first step of everything we do that works.

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What does soil pH have to do with green grass?

Everything, because pH controls whether your grass can actually use its food. Cool-season lawns want soil between about 6.5 and 7.0. When pH drifts out of that range, nutrients get locked up in the soil, and the grass can’t take them in no matter how much fertilizer goes down. It’s like putting dinner on the table behind glass. If a lawn isn’t responding to treatments, pH is one of the first places we look.

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Can you soil test in the winter?

We wait until the ground thaws, and you should too. Frozen ground won’t give up a proper sample, and the results can steer you wrong. A test worth paying for is a test done right, so this one’s a spring job.

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My lawn looks worse after starting treatments. Is that normal?

Straight Truth

Sometimes, yes, especially in year one. When a thick crop of weeds dies, it leaves behind the thin, patchy lawn those weeds were hiding. Add a dry summer and it can genuinely look rougher before it looks better. This is the stretch where watering, mowing height, and patience decide everything. Give the program a full season, do your part, and if it’s still not responding, that’s what the Green-Lawn Guarantee and a soil test are for.

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Why is the grass along my driveway dead every spring?

Winter salt. The ice melt that keeps your driveway and the road safe burns the grass along the edges, and plow spray makes it worse. Come spring, flush those edges with plenty of water to push the salt down out of the root zone. Badly burned strips may need reseeding, and easing up on how much you throw down next winter helps too.

9

Plans & Guarantees

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What do your plans cost?

Right on the table, no games: Rooted Basics starts at $360, Vital Roots at $540, and Barefoot Luxury at $595. Those are season totals before tax for lawns up to 5,000 square feet, and each includes 6 professional visits. Bigger lawns get quoted by their actual size. If a company won’t show you a price, ask yourself why.

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Which plan should I pick?

Quick version: Rooted Basics is the essentials, feeding, weed, and grub coverage. Vital Roots adds a professional soil analysis and core aeration, which is where the science really kicks in. Barefoot Luxury adds overseeding on top of all that for the thickest, softest result. Not sure? We’ll look at your lawn or talk it through and point you at the right fit for your goals and budget, not the biggest number.

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What add-ons can I stack onto a plan?

Four of them, priced with tax included: Flea & Tick protection, three targeted treatments starting at $80.25. Lush Guard, three fungicide treatments timed for disease season, starting at $160.50. ShowStopper Bed Care, a six-step feeding program for your shrubs and flower beds, starting at $385.20. And Skeeter Deleter, an all-natural mosquito fogging program applied about every 21 days, starting at $428.

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What are your guarantees, in plain English?

Three of them. Green-Lawn: if the color or thickness isn’t where you want it, we diagnose the cause free and hand you a written plan, every time you ask, all season. It requires a soil test, because guessing at fertility is how lawns get worse. Clean-Lawn: a new weed outbreak two weeks or more after a treatment gets re-treated free. Grub-Free: grubs that show up more than three weeks after our preventative get treated free, with up to 100 square feet of turf repair if they did damage. Full terms live in your service agreement, in the same plain English.

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What if something looks off between visits?

Call us. If you spot something unusual, we come back, inspect it, and deal with it at no extra charge. You shouldn’t have to wait five weeks wondering. Our process works, and when a lawn isn’t responding, the issue runs deeper, and we help you find it. That’s the deal.

No matches for that one.Try a different word, or just call us. Real people answer.

Didn’t Find Your Answer?

Ask us anyway. If we know it, you’ll get the straight answer. If we don’t, we’ll say so and go find out. That’s the whole system.

Call (518) 407-3806
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